At BRX, our priority is ensuring that our clients receive unparalleled support. We believe in radical transparency and are dedicated to your success.
If you wish to leave us a comment on the quality of our services or to file a complaint, please see below.
Share your Feedback about BRX Hypotheque
At BRX Mortgage, our goal is to provide exceptional service, and your satisfaction is our top priority. We’d be grateful if you could take a moment to share your experience with us. Your feedback helps us continue to improve and serve you better. Whether you have a glowing review or suggestions for areas of improvement, we value your input.
Respecting the Distribution of Financial Products and Services Act (Section 103)
In accordance with section 103 of the Act respecting the distribution of financial products and services (the Act), a complaint may be filed for the following reasons:
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A reproach against a firm or one of its mortgage brokers; or
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The identification of real or potential harm that a consumer has sustained or may sustain; or
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A request for remedial action
File a Complaint against BRX Hypotheque:
Please follow the procedure outlined below to file a complaint.
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Put the complaint in writing, explaining the subject-matter of the complaint, the mortgage broker(s) and/or lender involved, the reasons for the complaint as well as the consequences, and include their contact information.
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Email the complaint to question@brxhypotheque.com or mail it to 710 Sutherland Ave, Kelowna, BC V1Y 5X5, Attention to Customer Service.
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The firm will contact the complainant within 10 days following the reception of the complaint.
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If dissatisfied with the firm’s processing of the complaint or the outcome, the complainant may ask the firm to have the complaint record examined by the “Autorité des Marchés Financiers ” (the Authority) in accordance with section 103.3 of the Act.
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The record will be referred to the Authority, which may suggest conciliation or mediation as set out in section 103.4 of the Act.